Complaint Form

KawiSafi Ventures values feedback from all stakeholders and follows a formal complaints procedure to handle any concerns that are raised as a result of fund activities. All stakeholders who consider themselves affected by KawiSafi’s investment activities are eligible to submit a complaint. KawiSafi believes that any stakeholder who has a legitimate grievance should be able to access KawiSafi’s Grievance Redress Mechanism via the communication style that best fits their needs, including as follows:

• Completing the form below
• Direct complaints to KawiSafi’s GRM investigator, our Managing Director
• Direct complains to KawiSafi staff including the directors or other members of the team
• Calling KawiSafi’s phone line: +254 717 861 827
• Mailing KawiSafi’s manager’s Nairobi’s address: Acumen Capital Partners (EA) LTD, P.O. Box 60190-00100, Nairobi, Kenya
• Emailing KawiSafi’s email address: info@kawisafiventures.com

Any complaint will be acknowledged within 1 day of receipt (unless the complaint is received anonymously). It will be recorded in the Complaints Log and assessed by the Complaints Officer. Investigation and response will occur within 1 month, and additional steps will proceed on a case-by-case basis

A detailed description of our complaint’s procedure can also be viewed here